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FAQs

Why soy wax?

Most candles out there are made with paraffin wax, which is a petroleum by-product. Paraffin wax contains toxins and can be harmful to burn. Gross. We use soy wax because it’s derived from a vegetable, biodegradable, and renewable. Soy waxes burn longer and cleaner with minimal soot.

My candle arrived broken. Help?!

This happens… Please email Kelsey@primrosecandleco.com with a photo of the broken candle(s) and the order number.

How long until my candle ships?

Packages are shipped out 2-3 times a week. 

Are there tips to burning a candle properly?

Heck yeah! All of our candles are sent with some instructions, but here’s the main gist- make sure that wick is trimmed before each lighting & make sure you are keeping that candle lit for at least 3 hours the first time. Candles have memories and it remembers how far it burned the last time and will only go to said spot the next time. This causes a tunnel if you're not lighting it for long enough.