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FAQs

Why soy wax?

Most candles out there are made with paraffin wax, which is a petroleum by-product. Paraffin wax contains toxins and can be harmful to burn. Gross. We use soy wax because it’s derived from a vegetable, biodegradable, and renewable. Soy waxes burn longer and cleaner with minimal soot.

What if I don’t like the scent when it’s delivered?

WHAT?? Just kidding. If it’s not your jam, we have free exchanges on all of our candles. Email us please about what scent you would like to return your current candle for.

My candle arrived broken. Help?!

This happens… Please email Kelsey@primrosecandleco.com with a photo of the broken candle(s) and the order number.

How long until my candle ships?

Your package will be shipped 1-2 business days after we receive your order.

Are there tips to burning a candle properly?

Heck yeah! All of our candles are sent with some instructions, but here’s the main gist- make sure that wick is trimmed before each lighting & make sure you are keeping that candle lit for at least 3 hours the first time. Candles have memories and it remembers how far it burned the last time and will only go to said spot the next time. This causes a tunnel if you're not lighting it for long enough.